Don't call me

I just got off the phone with Verizon because for the second month in a row my bill was over $100. Last month I called, freaking out, and the very friendly rep helped me understand my bill and not only got me switched to a much better plan for around the same cost, but made it retroactive to the previous month (so my bill was chopped in half) AND got me 100 bonus minutes for the next six months. It was so great to have that kind of service and I was very impressed. Tonight when I called I got this valley girl service rep who had a difficult time explaining why my bill was so high and when I did finally understand what 'delayed usage' meant, she still couldn't explain why all of a sudden I went from having about 2 minutes of this money-thieving phenomenon per month to 137. (Delayed usage minutes are basically secret minutes that don't show up when you check your balance-- you don't see them until you get your bill.) That being said, and being so frustrated I couldn't decide whether I was closer to throwing in the f-bomb or crying, I asked her what the bottom line solution was-- how can I prevent this from happening, since I have no way of knowing what particular call I make will involve these secret minutes. She of course did not have one, except for the unhelpful "you could talk on your phone less." What kind of solution is that? That doesn't help me as a customer. I became a little irate at that point, and this floozy just kept telling me I talk too much on my phone and maybe I have the wrong plan and have I made it a habit to check my balance? At which point I was forced to remind her that the damn minutes don't show up on my balance, and I decided that was the end of the call. I am still stuck with a $113 bill, which I don't need right now. Worse, I don't know how to keep this problem from occurring again, since I didn't get a real solution. I now hate Verizon.

Two things making me feel better:

1. I just watched the chest waxing scene from '40 year old Virgin'. His pain makes me feel better, somehow. Makes me smile anyway.

2. Scott Nadler listed me in a group posting of people he had crushes on in high school. I never knew that, but it's my feel good moment for the week. Maybe longer! Thanks, Scott.